Privacy Policy

LuckyWin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by LuckyWin when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal Information:

• Account Information: Name, email address, phone number, city
• Payment Information: Transaction IDs, payment screenshots, withdrawal details
• Referral Information: Referral codes and relationships
• Communication: Messages sent through contact forms or support

Automatically Collected Information:

• Usage Data: Pages visited, time spent, clicks, and interactions
• Device Information: IP address, browser type, operating system
• Cookies: Small data files stored on your device for functionality

We use the collected information for various purposes:

Service Provision:

• Process your draw entries and payments
• Manage your account and provide customer support
• Process referral commissions and withdrawals
• Conduct draws and distribute prizes

Communication:

• Send important updates about your account
• Notify you about draw results and prizes
• Respond to your inquiries and support requests
• Send promotional materials (with your consent)

Legal and Security:

• Comply with legal obligations
• Prevent fraud and ensure platform security
• Enforce our terms and conditions

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

• Payment processors (JazzCash, EasyPaisa, Banks)
• SMS and email service providers
• Prize delivery services

Legal Requirements:

• When required by law or legal process
• To protect our rights and property
• To prevent fraud or illegal activities

Winner Announcements:

• Winner names and cities may be publicly announced
• Prize distribution information for transparency

We implement appropriate security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS
• Secure Storage: Personal data is stored on secure servers
• Access Control: Limited access to authorized personnel only
• Regular Updates: Security systems are regularly updated
• Monitoring: Continuous monitoring for security threats

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies:

• Essential Cookies: Required for basic website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our website

Cookie Management:

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain records for tax and regulatory purposes

When your account is closed, we may retain certain information for legal and regulatory compliance, typically for a period of 7 years.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information immediately.

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a notice on our website

Changes become effective immediately upon posting. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.